Return Policy

At Glow & Ember Candle Co., we want you to love your candles as much as we loved making them. If something isn’t right with your order, we’ll do our best to make it right. Please review our return guidelines below.

Returns & Exchanges

We accept returns and exchanges within 14 days of delivery.

To be eligible, items must be:

Unused and unburned
In original packaging
In the same condition as received
Accompanied by proof of purchase

Because candles are consumable products, any candle that has been lit or partially burned cannot be returned.

Non-Returnable Items

Used or burned candles
Custom or personalized candles
Clearance or seasonal sale items
Gift cards

Damaged of Defective Items

If your candle arrives damaged, broken, leaking, or otherwise defective, please contact us within 3 days of delivery.

Please include:

Your order number
A photo of the damaged item and packaging

We will replace the item or issue a refund at no cost to you.

How to start a return

Email us at hello@glowandember.com with your order number.
Let us know the item(s) you would like to return and the reason.
We will send return instructions and approval.

Please do not ship items back without contacting us first.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
We recommend using a trackable service to ensure delivery of your return.

Refunds

Once your return is received and inspected, we will notify you of the status.

If approved:

Refunds are issued to the original payment method
Processing may take 5–7 business days
Original shipping costs are non-refundable

Exchanges

If you’d like to exchange a candle for a different scent, size, or product, please reach out. Exchanges may be handled as a return followed by a new purchase depending on inventory availability.

Questions?

We’re here to help with anything you need.

📧 Email: hello@glowandember.com
📦 Shipping issues: Contact within 3 days of delivery
💬 General inquiries: Anytime